I do keep power tool receipts though or anything with a Limited warranty but hand tools with lifetime. If I can break it it goes back, never any questions on lifetime stuff, never a receipt just straight up good old fashioned premium customer service! I test (READ USE EM HARD) their tools all too well. NOT a normal situation but the store can make and they do make exceptions. I have exchanged a cordless tool without so much as a receipt because they know me that well. I speak from experience here, as a local store has been profoundly good to me as a customer, but I spend lots on tools. I suspect that it's policy but if you press the right buttons with the right person/s dept manager, store manager, or call customer support they would honor it. Their 80-tooth ratchets sort of spoiled me because now I won’t even mess around with cheaper ratchets. Consumable Products are warranted, at the time of sale, only against defects in workmanship or. I have gotten old, broken snap on tools and just exchange them for new ones. The warranty duration depends upon the nature of the Product. I am quite surprised your having this level of difficulty with exchange of lifetime warrantied items. Snap on is a premium brand as they are rather expensive tools but when you buy the tool you’re also getting a lifetime warranty.
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